We are answering all your questions and doubts regarding our packaging and delivery policies. Can’t you find an answer here? Then contact us at hello@lupopo.co
All our products are sourced from manufacturers from around the world who are certified organic (no GMO seeds and no toxic chemicals) by the Global Organic Textile Standard (GOTS) and certified Fairtrade (no child labour and no unsafe factories) as per the Fairtrade International and FLO-CERT. We have partnered with brands who share our passion of clean and sustainable clothing.
Organic cotton is cotton that is produced and certified to organic agricultural standards. Its production sustains the health of soils, ecosystems and people by using natural processes rather than artificial inputs. Importantly organic cotton farming does not allow the use of toxic chemicals or GMOs (genetically modified organisms). Instead, it combines tradition, innovation and science to benefit the shared environment and promote a good quality of life for all involved.
Fairtrade encourages sustainable cotton production and is the only standard to provide economic benefits, through a guaranteed Fairtrade Minimum Price and additional Fairtrade Premium for seed cotton farmers. Through Fairtrade, thousands of cotton farmers have already improved their lives.
In the unlikely event you would like to return your item, please notify us by email at hello@lupopo.co up to 14 days from the date of receiving your order. Unfortunately we cannot accept returns after this time.
The costs of returning the products is at the customer's expense.
A typical refund will take up to 28 days from receiving the returned product. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
Items have to be returned in original packaging with all tags, undamaged, clean and unwashed. You can exchange the products for another size or receive a full refund of the purchased price. Please wait until you’ve spoken to our Customer Care team before you return anything to us so we can make sure we get the correct item back and process your refund.
For hygiene reasons, we cannot offer refunds on fashion face masks, swimwear or lingerie.
After placing your order, you will receive a confirmation email. Your order can be sent to an address of your choice (home, work, anywhere else). However, it is not possible to have your order delivered to a pick-up point.
If your order is placed on Monday to Friday before 1pm, it will be shipped the same day (excluding holidays). If your order is placed after 1pm, it will be shipped on the next business day.
For orders over £30 delivery is free. For orders below £30 delivery costs £3.99.
Yes. You will be able to track all your deliveries.
When your parcel leaves the warehouse, you will receive a confirmation email. This email will contain a track and trace code to enable you to track the progress of your parcel. If you have not received an email or if you are experiencing problems tracking your parcel, please email the customer service at hello@lupopo.co
As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we may be unable to make any changes as it may have already being processed at the warehouse. You will have to make another order or make a return. Please email us at hello@lupopo.co as soon as possible so we can look into it.
Sorry an items missing and if your expected delivery date has passed or an incorrect item is received, please email as at hello@lupopo.co and we will sort it for your. Please include the following details when emailing us. Your name, order number, product name and code of the item ordered or incorrect item received and the picture of the item ordered or incorrect item received. Please wait until you have interacted with our customer care team before you return anything to us, so we can make sure we get the correct item to you as quickly as possible.
