Quick answers about our products, returns, delivery and orders. Can't find what you need? Email us at hello@lupopo.co
Our bags are made from 100% cotton canvas by our manufacturing partner. Each product page lists the material and dimensions of the bag.
All orders are shipped from the Czech Republic. For details on sending a product back, see the Returns section.
Every bag is made from 100% cotton canvas with strong stitching, built to be used again and again. Cotton is a natural fibre, so when a bag is finally worn out it can go to textile recycling.
Spot clean marks with a damp cloth and a little mild soap. If your bag needs more, hand wash it gently in cold water, reshape it and let it air dry. Please don't bleach, tumble dry or iron over prints.
Every product page lists the exact dimensions of the bag. Our backpacks have room for a laptop, so compare the dimensions with your laptop before you order. If you're unsure, email us at hello@lupopo.co and we'll help.
Our photos show each bag as closely as possible, but every screen displays colour a little differently, so the shade you receive may look slightly different from your screen.
No. Cotton canvas copes with a light shower, but it isn't waterproof. On rainy days, keep your laptop, papers and anything delicate in a protective sleeve inside the bag.
In the unlikely event you would like to return your item, please notify us by email at hello@lupopo.co up to 14 days from the date of receiving your order. Unfortunately we cannot accept returns after this time.
The cost of sending a return back to us in the Czech Republic is paid by the customer.
We refund you within 14 days of the day you tell us you are returning your order. We may wait until the bag is back with us, or until you send us proof that you have posted it, whichever comes first. The refund goes back to the payment method you used, unless you agree otherwise. We’ll email you as soon as your parcel arrives back with us, and again when we have processed your refund.
Please return items unused, clean and undamaged, ideally in their original packaging with the tags attached. You will receive a full refund of the purchase price. Please email our Customer Care team before you send anything back, so we can make sure we receive the correct item and process your refund quickly.
Please return bags unused and clean, ideally in their original packaging with the tags attached. You can check a bag the way you would in a shop, but if it has been used, washed, marked or damaged, we may reduce your refund to reflect the loss in value, which can be up to the full price of the bag.
After placing your order, you will receive a confirmation email. Your order can be sent to an address of your choice (home, work, anywhere else). However, it is not possible to have your order delivered to a pick-up point.
If your order is placed on Monday to Friday before 1pm, it will be shipped the same day (excluding holidays). If your order is placed after 1pm, it will be shipped on the next business day.
For orders over € 30 delivery is free. For orders below € 30 delivery costs € 3.99.
Yes. You will be able to track all your deliveries.
When your parcel leaves the warehouse, you will receive a confirmation email. This email will contain a track and trace code to enable you to track the progress of your parcel. If you have not received an email or if you are experiencing problems tracking your parcel, please email the customer service at hello@lupopo.co
As soon as you place your order, we’re on it – we know you want it fast! This means we may not be able to make changes, as your order may already be on its way through the warehouse. If so, you can place a new order and return the one you don’t want. Please email us at hello@lupopo.co as soon as possible so we can look into it.
We’re sorry if something is missing. If your expected delivery date has passed or you have received the wrong item, please email us at hello@lupopo.co and we will sort it out for you. Please include your name, your order number, the name of the product you ordered and a photo of the item you received. Please wait until you have heard from our customer care team before you return anything to us, so we can get the correct item to you as quickly as possible.
Everyday cotton, made to last.
