This privacy policy sets out how we use and protect any information that you give us when you use lupopo.co or buy from Lupopo. The controller of your personal data is AlphaYotta s.r.o., Company ID (IČO) 11637625, registered in the Commercial Register kept by the Municipal Court in Prague, Section C, Insert 352161, which operates the Lupopo online shop (“we”, “us”). You can contact us about your personal data at hello@lupopo.co. We are committed to ensuring that your privacy is protected. All data we collect will be used and held in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679, “GDPR”) and applicable Czech data protection law. This policy applies to customers, users of our website and those who wish to receive marketing information from us. We may change this policy from time to time by updating this page. Please read this statement carefully to understand our views and practices regarding your personal data and how we will treat it.
Under the EU General Data Protection Regulation (GDPR), personal data is any information relating to an identified or identifiable natural person (referred to as a data subject). An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier like a name, identification number, or location data, or to one or more factors specific to a person's physical, physiological, mental, economic, cultural, or social identity ((EU) 2016/679, Art. 4(1)).
When you sign up for our newsletter, we ask for your email address (and your name, if you choose to give it). When you order, we ask for your name, email address, delivery and billing address and, if you give it, your phone number, so that we can process and deliver your order. Card payments are handled by Stripe; we do not see or store your full card details. We also collect some information automatically about your visit to our website. Please see the cookies section of this policy for more details. The personal data we hold may include:
The information we collect is used for providing and personalising our services, dealing with your enquiries and requests, providing you with information about our products and services, administering orders and accounts relating to our suppliers or customers and maintaining information as a reference tool or general resource. We do not knowingly obtain or store any Special Categories of Personal Data, such as information about health or medical conditions, race or religious beliefs. If we are made aware that we have received information from Special Categories of Personal Data, we will use reasonable efforts to locate and remove that information from our records. Many of the services that we offer are only made available if we have certain information about you. To access these services, you will, from time to time, be asked to submit personal data about yourself. If you do not provide that personal data, we will not be able to offer those services to you. For example, if you do not provide information about your method of payment or delivery address, we will not be able to complete your order with us
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality. All connections to our website are encrypted (SSL), and card payments are processed securely by Stripe. In accordance with the data protection laws, we need a "lawful basis" for collecting and using information about you. The lawful bases on which we rely are: Contract: using your information is necessary to perform the contract between us or to take steps at your request before entering into it (for example, processing and delivering your order). Legal obligation: we must keep certain records, such as invoices, for accounting and tax purposes. Legitimate interest: using your information is necessary for our legitimate interests and those interests are not overridden by your rights. For example, if you have bought from us, we may email you about our own similar products; you can object at any time, and every such email lets you unsubscribe. Consent: where you have given us your consent, for example to receive our newsletter. You can withdraw your consent at any time by emailing hello@lupopo.co or by using the unsubscribe link in any of our emails; this does not affect any processing carried out before you withdrew it. We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
We will only disclose data to: Business partners, suppliers we engage to process data on our behalf, Government bodies and law enforcement agencies, successors in title to our business.
Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.
We will always comply with data protection law. At the heart of data protection laws are the "data protection principles" which say that the personal information we hold about you must be:
Used lawfully, fairly and in a transparent way;
Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes;
Relevant to the purposes we have told you about and limited only to those purposes;
Accurate and kept up to date;
Kept only as long as necessary for the purposes we have told you about;
Kept securely.
We will send you information according to the preferences you submitted via our online forms. If you would like to change these preferences at any point, please email us at hello@lupopo.co Please note that your information may be used to send you details of those products or services that we offer that we have identified as likely to be of interest to you. If you indicated any preferences when providing us with your data, we will use these to determine what information we provide you with. If at any point you would like to opt-out of receiving communications from us, please contact us at hello@lupopo.co
We do not sell your personal data, and we do not pass it to other companies for their own marketing. We would only do so with your separate, explicit consent, which you could withdraw at any time by emailing hello@lupopo.co. We share data only with the service providers who help us run the shop (for example our website host, payment provider and delivery carrier), who process it on our instructions.
You have the right to see what personal data we hold about you. You may also: request correction of the personal information that we hold about you; request erasure of your personal information; object to processing of your personal information where we are relying on a legitimate interest; request the restriction of processing of your personal information; request the transfer of your personal information to another party; and withdraw any consent you have given at any time. Some of these rights depend on the lawful basis on which we use your personal data, so if a right does not apply in your case, we will explain why. You also have the right to lodge a complaint with the Czech data protection authority, Úřad pro ochranu osobních údajů (www.uoou.gov.cz). If you would like to discuss the personal information we hold about you, please email us at hello@lupopo.co
Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area. Where this happens, we make sure appropriate safeguards are in place as required by the GDPR (for example, the European Commission’s standard contractual clauses or an adequacy decision), and your data will always be held securely.
A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser, and provide the user with a better online experience. Find out more about cookies on www.allaboutcookies.org. Our use of cookies allow registered users to be presented with a personalised version of the site, carry out transactions and have access to information about their account. Most browsers will allow you to turn off cookies. If you want to know how to do this please look at the menu on your browser, or look at the instruction on www.allaboutcookies.org. Please note however that turning off cookies will restrict your use of our website. If you would rather we did not place cookies on your computer, please be aware that this may negatively impact on your ability to use and view content on this website. Please read our cookies policy here to know more.
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